My Pain and Agony

I am deeply pained at drawing your kind attention to the gross irregularities that have been committed in collusion by the corrupt officials of the esteemed organization. They acted in consonance with vindictive vim. It was a rude shock to know that the AGM did nothing to check & improve the functioning of his subordinates because he wants to become DGM and the DGM does nothing as he has to become GM and so on and so forth. It was personally told to me that we cannot fight with the entire system for just one project of yours. These subordinates are the ones who play a pivotal role in deciding our future growth in the organization. It hurts us badly at such a sorry state of affairs of the biggest bank of our great country and I have been a part of it. These vindictive / whimsical officials have been successful in their aim of getting this pious and path breaking project of mine off track.

I am at cross roads and totally disturbed both mentally and physically. I do not know what to do at the age of 47. I have been the Vice President and Director of The Jaipur Stock Exchange Ltd. for more than 3 years and have also worked in the capacity of Director of a bank. I have been a share broker for a pretty long time but have given my all for this dairy project of mine for the last 7 years. I am not in a condition to go back to my old profession now. I strongly feel that the past 7 years have been a complete waste for practically no fault of mine. I feel my future is blank and completely dark due to some highly dishonest & corrupt official’s whims and fancies.

I not only strongly feel but believe deep down in my heart that after green revolution this would have been a trend setter project in the field of dairy as we wanted to develop an integrated model of Agriculture & Dairy farming with complete backward and forward integration. This would have resulted in a lot of entrepreneurs entering into this field. All this have made to die at an incipient natal stage because of lack of orientation focus and red tapism of these highly dishonest officials. The Bank never followed their own fair lending practices code, Policy on customer grievances redressal, and totally involved in Unfair Trade Practices and never made a sincere effort to solve my grievances.

I really do not know after facing such a trauma how am I going to convince my own-self to continue in the field of business or put my own son in this field. These words have emanated from deep down of a person who has been at the receiving end of a complete autocratic and corrupt system.                                                                                                                              

From the forgoing submissions, it is apparent that sin has been committed repeatedly by the corrupt officials of the Bank.  They deliberately caused our pious project to fail by unlawfully withholding disbursement of loan at several occasions. Because of which our pioneer project which would have emerged as a role-model for the Organic Dairy Farming Industry in India, was made to die at the very onset. At this juncture we would like to share the experiences that we had during our meetings on the issues of dispute with the higher officials of SBI up-to to the level of L.H.O. New Delhi. We learnt through our experience that officials in SBI are dishonest, that is to say, they are neither performing their duties, and extending their services as is expected in the modern banking system nor they are acting in the interest of the Bank too. Moreover the system established in SBI since long also compels others to support those who are dishonest as aforementioned. The root of this lies in the deep rooted Union system in SBI, which is a system in operation producing groupism and favoritism therein. There is no denying the fact that administration and management in SBI is dominated by different Unions supported by various sections and groups working therein. These Union dictate their terms on the administration and management in SBI at the higher levels, blindly supporting their members / voters etc. This leads to the denial of justice to the borrowers of the Bank. The administration & management in SBI works under the pressure of these Union especially in cases involving compliant against their members, invariably are causing the miscarriage of justice. Even the higher forum in SBI is not at liberty to deliver justice to their customers, as is evident from the fact that our very categorical and very reasoned request not to involve the corrupt officials, specifically against whom the complaint was lodged, in the enquiry proceeding, was mocked at. Our Complaint at multiple levels were buried under the dictate of these Unions. But unfortunately there is no forum within the network of SBI to guard and take care of the interest of the borrowers / customers. In these circumstances this Hon’ble Forum is the last and the only ray of hope for seeking justice and relief for the bonafide complainant who was unfortunately trapped into the dishonest calls and claims of SBI pertaining to their Customers Friendly Services. There calls were as dishonest as the officials Shri K.L. Chouradia, Shri R.K. Nehra, Shri V.K. Lakhani and D.B. Shiwach who acted only for their own vested interest against the norms of the Bank. Under the pretext to guard the interest of the Bank they violated the bonafide Banking Practice code and instead spoiled banks business and its image too. 

SUNEEL DUTT GOYAL
Additional Secretary General, Rajasthan
FEDERATION OF RAJASTHAN TRADE & INDUSTRY (FORTI)
Ex. Vice President : Jaipur Stock Exchange Ltd.
Ex. Director : Urban  Co-Operative Bank Ltd.

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