Monday, 20 May 2013

Privacy and Identity Masking is Now an Old Story for a Bank [PART 1]

 Our Reply

                                                                                                                                Dated 05.11.2012
Branch Manager
State Bank of India
Raila, Distt. Bhilwara
This is with reference to your TWO letters-cum-notice dated 19.10.2012 issued ONE Letter vide S. No. Nil. & SECOND LETER S. No. BR/Oct/184 of the same date, WHY you have issued TWO letters for the same matter, REASONS YOU KNOW BETTER.. The contents of the captioned letter in the facts and circumstances of the instant case (as are evident from our series of complaint letters on record), are self-explanatory of the evident envy in person and apparent malafide against a bonafide borrower, of your predecessor Branch Manager (iwokZZf?kdkjh). Your kind attention is invited to our compliant dated 31.05.2011 addressed to the Chairman, SBI followed by our letters dated  16.06.2011, 08.07.2011, 12.07.2011, 26.07.2011, 03.08.2011, 10.08.2011, 16.01.2011, 28.01.2012 & 06.02.2012 and finally to our complaint dated 06.06.2012 filed before the Banking Ombudsman for Rajasthan, Reserve Bank of India, Jaipur. From the bare perusal of the said complaints and follow-up communications, your good self will appreciate that we have already suffered a lot and dragged into a situation of grave mental pain and agony as also the financial hardship caused by a series of illegal actions and inactions of Bank which in consonance tantamount to ‘Criminal breach of trust’, by your predecessor and his supporting superiors. It would not be out of place here to mention that various actions and inactions of the Bank squarely falls under the ambit of ‘unfair trade practice’ and they would not find paralance in the Banking history of independent India. However, before making any submission on the unlawful endeavors to defame us by the stipulated unlawful and malafide publication referred to in the captioned letter, we draw your kind attention to the thoroughly erroneous contents of this conspired letter, ironically issued under the seal and signature of this good office :-
(i)            That despite repeated request and endeavors no one from the Bank turned-up to take charge of the endangered live stock (which was at the stage of starvation because of the Bank’s fault),leaving the borrower with no other option but to make distress sale, of the said livestock and incur undue losses of very high quantum.
(ii)          That we have never received and served-upon by the Bank any notice or intimation by any means whatsoever, pertaining to the declaration of our account as NPA. You are requested to confirm and bring on record as to whether Bank has initiated all actions and followed all norms of the RBI in respect thereof.  
(iii)         That till date we have not received any call in conformity with the principles of Natural Justice for discharge of any liability standing against us, quantifying and specifying precisely with the support of statement of accounts,  the quantum of amount payable.
(iv)         That the Bank under the influence of the conspiring and offending official has not made any endeavors for the amicable and judicious settlement of the issue and follow the guidelines of RBI in respect thereof.
(v)               That the Bank under the influence of the corrupt officials seems not to be interested in the interest of the Bank either. Our letter for the want of demand is on record.
(vi)             That the Bank under the guidance of it’s vengeful officials apparently appears unfocused on it’s demand. These vindictive actions speak at length about the illicit daring of those offensive officials. The stipulated action we suppose would be gross violation of the law and the principles of Natural Justice, as well.
(vii)           That no one from the bank visited and approached the borrower for the redresses oftheir grievances and amicable settlement of the issues.
(viii)      That the borrower’s complaint to the Banking Ombudsman against the vindictive official of the Bank, has been disposed off on the ground of the matter being sub judice before the Debt Recovery Tribunal.
(ix)         That the borrower’s complaint to Central Vigilance Commission, New Delhi against the vengeful  officials of the Bank was duly forwarded by the Hon’ble CVC New Delhi letter dated 28.03.2012 issued vide S.No. 1205/BNK/11-169907 to the Chief Vigilance Officer, State Bank of India for due investigation and report. That complaint was registered as correspondenceno.2539/2012/Vigilance 3.Thus the inquiry and investigation in the matter is pending before CVO, SBI, Mumbai.
In the above premise, stipulation in the captioned letter pertaining to due communication of the Bank’s demand to the borrower is all-together erroneous and mischievous. We, therefore, appended that you would also be made the instrument and tool of the conspiracy and malafide dare of the offending officers to harass and defame the bonafide borrower. At this juncture we invite your kind attention to the order dated 9thAug 2012 issued vide file no.1489/3998/2012-13 by the Hon’ble Banking Ombudsman whereby our complaint was disposed-off on the ground that the matter is sub-judice
since the defendant Bank reported to have visited Debt Recovery Tribunal, against the aggrieved borrower for the recovery of their dues. Though we have not yet received any intimation and notice from the Bank or the Tribunal in respect thereof. Further it is to bring to your kind attention that we have challenged the decision dated 9th Aug 2012 of the Hon’ble Banking Ombudsman before the Hon’ble High Court of Judicature for Rajasthan the issue is pending in the High Court.
In the above premise it is apparent that the issue is sub-judice before the Hon’ble Debt Recovery Tribunal (as has informed by the SBI to Banking Ombudsman) and also the Hon’ble High Court. It these facts and circumstances, any endeavor of malice to suo-moto publish the name etc., of the borrower would be unlawful and we assue you that we will not leave any stone unturned to seek justice and refrain you from causing us any further pain, agony and undue hardship by this criminal act of defamation with apparent the ulterior motive. This is undoubtedly an endeavor of revenge for the sole reason that the borrower has visited the higher forums for the want of justice which is still awaited and likely to meet it’s end in very near future.
We however suggest you to make us know your precise demand, segregating the principal and interest and the possible set-off of the amount charged in excess from the borrower (please take reference of the earlier communications in respect thereof).This will enable us to apply our mind on the issue in reference and would only guide a path for a judicious and amicable settlement of the issue. It may also be noted that the value of land mortgaged in lieu of the loan amount is more than 10 times the Bank’s dues. Thus bank is more secure than the aggrieved borrower. Thus the publication of the name etc. of the borrower does not find any logical and rational reasoning. If you are really interested in the judicious settlement, borrower may be allowed to cause and
effect the sale of the mortgaged land for discharging his liabilities. This stipulated conduct of impudence and twaddle would only affect the cost of the land in the charge of the Bank, adversely. In other-words, logically and rationally the publication of name at this embryonic stage of the recovery proceeding would undoubtedly be unlawful with no benefit to the Bank. This is a crystal illustration vengeful endeavor of power drunken officials.
The caption letter reminds us of the incidence quoted at Para 44 of our complaint to the Hon’ble Banking Ombudsman, RBI, Jaipur, same is reiterated here-in-below:-
Para 44 is      
That when the Complainant paid visit to Shri. V.K Lakhani‘s office in May 2009, he along with Shri R.K. Nehra abused and threatened  the Complainant that even a complaint of their misdeeds, collusion and corruption, to Chairman of the Bank would not bother them. They will be safeguarded by their superiors. They are not even bothered about the interest of their own bank, as a loss of meager amount of Rs 1.25 Cores would least bother bank of the size of SBI. Instead the complaining borrower would be ruined as they will do everything and anything to ruin him, so much so he would not left in a shape and size to leave the Bank and approach any other Bank for financial assistance. He would be dragged to a situation which would compel him to commit suicide. They promised to follow the Complainant till he reached the hell.
The facts of the case are thus apparent and self-speaking. You are requested not to fall a prey in the hands of the officials who thorough unlawful and become a part of this unlawful conspiracy against a most genuine and a bonafide borrower. At this juncture it would not be out of place to mention that, in all actions of men in power, authorities, etc. which intends to visit any person with civil consequences, rules of natural justice will automatically come into play if there is no specific bar against the same. The principle of natural justice comes in to play whenever any actions of any authority results in civil consequences. In the nutshell any action taken as stipulated in the captioned letter, without issuing of proper and specific notice of demand followed by the adequate opportunity to the borrower to represent his view point, would be illegal specially when the matter pertaining to the same demand is sub-judice and the enquiry against the misdeeds of the Bank on the same issue is awaited.

Thanking You,

For Rosebay Organics Foods Pvt. Ltd.
(Suneel Dutt Goyal)

Director

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